Prezzo Italian Restaurant Canterbury

Me and my bestfriend went to Prezzo for a bottomless brunch on Thursday and it’s safe to say we left feeling satisfied and happy with the food, cocktails and the service! Our waitress Lauren was amazing, she ensured we had a drink on the go at all times during our 2 hour slot and was very attentive and polite. Would definitely recommend to any to try out the bottomless brunch menu here, the pizza was delicious and the cocktails were amazing!

Beautiful restaurant, lovely decor and ambience. Staff are friendly and attentive. Every single thing we ordered was absolutely delicious, the burrata burger is insanely good, one for a treat/cheat day! I had braised beef in Chianti with porchini mash which I'd never had before but was absolutely gorgeous. The Biscoff banoffee cheesecake was to die for, don't miss it!! Our lunch was an absolute treat, thoroughly enjoyed every single bite and won't hesitate to go back!

Having had great experiences in other Prezzo's we were delighted to have found this one in Canterbury, it made our decision as to where to eat easy... HOW WRONG WERE WE!! We were sat outside under the umbrella which was lovely. The staff were pleasant too. So, being a little bit fussy with a delicate tummy, although I knew what I wanted and having had my order amended slightly in other Prezzo's I wanted to make sure they could accommodate my request here. When the waitress came over I enquired into whether the 'Crab & Lobster Ravioli with King Prawns' could be served without the spice. (I explained I could not eat it otherwise) she went away saying if it was a problem she would be back. Our jug of water was brought out in the meantime; and we were surprised by the amount of water stains present, it looked a little grubby. The next time the waitress appeared was with our meals. I was super eager to start, as having had this recently I can honestly say; AN AMAZING MEAL. To my surprise the meal was full of spice.... my mouth was on fire. The other meal was the 'Oak-Smoked Salmon Penne', the description stated oak smoked Salmon fillets, filletS being plural.. but you would be lucky to find any Salmon and what was there was merely small shredded pieces, not what we had in mind from the description. The portion size was rather shocking too.. considering this was not within the 'Prefect for Lunch' section, it was pitiful and not worth the £15.50 . Back to my Ravioli.. I was told that it was not possible for the spice to be removed and told that it was impossible that another Prezzo could have served me the dish without it.. I did not appreciate the fact I was made to feel like a liar. Furthermore, if they knew this why did they not return for me to order an alternative in the first instance. I could not eat any of my meal, and too be honest the experience made me lose my appetite. The only positive was we did not have to pay for it. So, so, so disappointed.. how can a chain (Prezzo) go from amazing to UTTERLY POOR!!